Terms of Service

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• Service connection may occur within 1 to 3 days of schedule. Water may be provided as soon as the next working day.
• Customers are responsible for payment of all services provided from when the meter is installed.
• Service charges start from the time water services are available and are not prorated.
• Service charges are billed regardless of consumption and are not prorated.
• When vacating the premises, customers are required to inform MUD#1 either in writing or in person.
• Customers are responsible for all bills until account is closed.
• Should you have questions about your billing, please contact MUD#1 immediately.
• If you fail to receive a billing, please contact MUD#1. Failure to receive a bill does not relieve customers of the obligation to make payment.
• Please ensure that all water fixtures are shut off prior to meter reconnection.
• MUD#1 is not responsible for water damages, flooding and excessive charges due to unsecured faucets upon reconnection.
• Please insure that a private line, The closer to the meter the better to control private side leaks.
• MUD#1 is not responsible for leaks on the private side.
• It is the responsibility of the customer to insure that the meter is accessible. Please keep the area clear of any obstructions.

Note: After no usage on meter after a period of more than 5 months, and no minimum payment is made, will result in the removal of meter and installation/connection fees will have to be paid again.

TCEQ Fee:

• A rate of 0.005 % is applied to the basic water and sewer service charges. This fee is required to be collected by Texas Commission on Environmental Quality.
• Please direct all billing inquires and complaints to our office. You may visit our office located at the address provided above M-F 8am- 5pm.